Welcome to Onwardfree.com. Your use of this website (https://Onwardfree.com), including any related services or applications we offer (collectively, the “Site”), is governed by these legally binding Terms and Conditions. This document forms an agreement between you (referred to as the “User” or “you”) and Onwardfree.com (“we,” “us,” or “our”).
The core function of the Site is to furnish Users with temporary flight reservation information, primarily useful for demonstrating onward travel intentions (the “Service”).
By accessing or utilizing any part of the Site or Service, you confirm that you have read, comprehended, and consent to be bound by all stipulations outlined herein. Should you disagree with any part of these Terms and Conditions, you must cease using the Site and Service immediately.
We reserve the right to modify these Terms and Conditions periodically by posting updates on this page. Such changes become effective immediately upon posting. Your continued interaction with the Site following any updates signifies your acceptance of the revised terms.
Section 1. General conditions
1.1. This agreement legally dictates the terms of your interaction with our Site and Service, whether you are using it personally or representing an organization. Anyone accessing the Site via your internet connection must also adhere to these rules, and you bear responsibility for their compliance. Your rights under this agreement are personal and cannot be assigned, sub-licensed, or transferred to others. Interaction confirms your voluntary and complete acceptance of these conditions.
1.2. If you find these Terms and Conditions unacceptable, your sole recourse is to immediately halt all use of the Site and Service and navigate away from the Site.
1.3. English is the governing language for all information presented on the Site. Your acceptance of these Terms implies your agreement to use the Site in English. Onwardfree.com accepts no liability for misunderstandings or translation issues stemming from the User’s grasp of the English language.
1.4. Your use of the Site is also subject to our Privacy Policy [Link to Privacy Policy]. This policy details how we handle the personal information you provide or that we collect. Utilizing the Site implies your consent to our data processing practices as described therein, and you guarantee the accuracy of all information you supply.
1.5. Onwardfree.com manages and runs this Site from its operational base(s). We do not claim that the Site’s content or services are suitable or accessible in every global location. Creating links to our Site from external websites requires our explicit prior written authorization unless the linking site is also operated by us.
Section 2. Payment methods
Onwardfree.com facilitates payments through various widely-used forms. Accepted methods include major Credit Cards, Debit Cards, and the online payment platform PayPal.
Section 3. Obligations of the User
3.1. You are strictly forbidden from employing the Site or Service for any illegal activities or objectives. Automated access methods, including bots, spiders, scrapers, or similar technologies, are prohibited from copying, monitoring, or interacting with any part of the Site. Attempts to breach security, gain unauthorized entry to Site systems, probe vulnerabilities, or introduce malware (like viruses or trojans) are serious violations of these terms.
3.2. Furthermore, you specifically pledge to:
* Respect the rights of Onwardfree.com and any third parties while using the Site and Service. Should a third-party claim arise against us due to your actions, you commit to fully cooperating to resolve the matter and cover any resulting costs or damages incurred by Onwardfree.com if the claim is validated.
* Refrain from engaging in “Prohibited Methods of Use,” understanding that doing so carries full legal responsibility. These include but are not limited to: (a) falsely representing yourself as another individual or entity; (b) utilizing the Site for unauthorized commercial solicitation or purposes conflicting with these Terms; (c) attempting illicit access to user accounts or our internal systems through deceit, password guessing, or other means.
* Utilize the information obtained through the Service responsibly. It is imperative to recognize that any reservation details provided are temporary and may not align with standard airline booking protocols. Misuse of or violation of airline or IATA rules, even with temporary data, is disallowed.
* To use the Site and/or the Service only and exclusively for genuine flight bookings and/or reservations expressed and purchased with a true intention to use them for actual travel provided that the Site and/or the Service provides the User with the flexibility of amending their travel plans within a 48 hours grace period.
* Never use the Service deceitfully as the sole means to satisfy visa or immigration entry prerequisites without possessing genuine, corresponding travel intentions. Misrepresenting the nature or validity of the provided information is strictly forbidden.
3.3. To utilize this Site or Service, you must be at least 18 years old or have reached the age of legal majority in your jurisdiction, whichever is greater. By accessing the Site or using the Service, you declare and guarantee that you meet this age criterion and possess the legal standing and capacity to enter into and comply with this agreement. You also assure us that your use will consistently adhere to all relevant laws and regulations.
Section 4. Rights of Onwardfree.com
We retain the authority to undertake the following actions, among others:
- Restrict or deny access to the Site for any User or third party, without advance warning, particularly if terms are breached.
- Perform scheduled maintenance or other necessary work to ensure the Site’s functionality, potentially without notifying Users beforehand.
- Require the User to provide Onwardticket.com with a copy of his/her personal ID for inspection and confirmation of the User’s age, as well as his legal capacity.
- Actively monitor User engagement with the Service. We may invalidate or decline to provide reservation details if any activity raises suspicion of being fraudulent, repetitive, purely speculative, fictitious, or otherwise contravenes these Terms. We reserve the right to permanently ban offending Users from accessing the Site and Service.
- Should we identify any engagement in Prohibited Methods of Use, we hold the absolute right to immediately revoke the User’s access privileges to the Site and/or Service.
Section 5. Legal disclaimer
5.1. All content, materials, software, recommendations, and information available on or through the Site are offered strictly on an “as is” and “as available” foundation. We make no guarantees or warranties, whether stated explicitly or implied, regarding these materials. To the maximum extent allowed by law, Onwardfree.com disclaims all potential warranties, including but not limited to those of merchantability, suitability for a specific purpose, ownership rights, and non-infringement. We do not vouch for the correctness, accuracy, reliability, or outcomes of using the Site’s materials. Information on the Site may contain technical mistakes or typographical errors, and it might become outdated due to later developments. We are under no obligation to update or ensure the continued accuracy of this information.
5.2. While Onwardfree.com strives to keep the Site operational and error-free, we cannot guarantee its flawless performance or be held responsible for any defects encountered. We expressly disclaim all warranties concerning the Site’s operation, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. There is no guarantee that: (i) the Site will meet your specific needs; (ii) access will be continuous, timely, secure, or free from harmful elements like viruses or malware; (iii) results obtained from using the Site will be precise or dependable; or (iv) any identified defects will be rectified. You, not Onwardfree.com, are solely responsible for any costs associated with servicing or repairing your equipment or software resulting from potential exposure to viruses, errors, or other issues encountered via the Site.
5.3. Onwardfree.com assumes no responsibility towards Users or external parties for: (i) the online conduct of those browsing or using the Site; (ii) User non-compliance with local laws or regulations not directly pertinent to the Site or these Terms; (iii) the accuracy of personal data supplied by Users or the legality of its transmission to us (which is governed by our Privacy Policy).
5.4. We bear no responsibility for third-party advertisements or sponsorships displayed on the Site, nor for the content, practices, or security of any external websites linked from our Site. Accessing third-party links is done at your own discretion and risk.
Section 6. Ownership and Use of Site Materials, Services
All materials present on this Site, including text, graphics, logos, trademarks, service marks, software, and overall design, are the intellectual property of Onwardfree.com or are used under valid license from third-party owners. You are granted no rights to copy, replicate, republish, upload, post, transmit, distribute, reverse-engineer, or modify any part of the Site or its content in any manner without securing our express prior written consent. Unauthorized use is strictly prohibited.
Section 7. Onwardticket.com’s Service policy
7.1. We are not responsible if the information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information and facilitation only and should not be relied upon or used as the sole basis for making critical decisions without consulting primary, more accurate, more complete, or more timely sources of information, particularly regarding official travel requirements. Any reliance on the material on this Site is at the User’s own risk.
7.2. This Service we provide may contain certain information, that may necessarily not be current or may have expired due to airlines or hotel policies. For the avoidance of doubt, the Service does not guarantee and/or provide you with a flight ticket for the actual travel, as any ticket will have to be issued within 48 hours of placing a reservation.
7.3. Please be aware that the fees for our Service may be adjusted without prior notification. Additionally, Onwardfree.com retains the absolute right to alter, suspend, or cease the Service (or any portion of it) at any moment, also without advance notice. Onwardfree.com will not be held accountable to you or any other party for any consequences resulting from such modifications, price adjustments, suspensions, or the discontinuation of the Service.
7.4. Onwardfree.com may, at its discretion, limit the availability of the Service to certain individuals, geographic areas, or jurisdictions, though we are not obligated to do so universally. This right may be applied selectively. We also reserve the authority to restrict the scale or quantity of any services offered. All service descriptions can change without notice at our sole judgment. We can cease offering any service at any time. There is no warranty that the quality of services or information obtained will align with your personal expectations, nor that any operational errors within the Service will necessarily be corrected.
Section 8. Limitation of Liability
8.1. Where mandated by applicable law, Onwardfree.com does not seek to limit its liability for incidents such as death or personal injury directly caused by our negligence, or for cases of fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.
8.2. Subject to prevailing laws, under no conceivable circumstances shall Onwardfree.com, including our directors, officers, employees, affiliated entities, agents, contractors, suppliers, or service providers, be held accountable to you or any other party for any damages. This includes direct, indirect, special, incidental, consequential, punitive, or exemplary damages, such as lost profits, loss of goodwill, missed business opportunities, personal injury (including death), or property damage. Such non-liability applies to damages arising from (a) accessing or using the Site or Service, or the inability to do so, (b) reliance on any material found on the Site, or (c) the actions or conduct of any Site User, regardless of whether the claim is based in contract, tort (including negligence), or another legal theory. This limitation holds true even if we were previously advised of the potential for such loss or damage. Examples include but are not limited to, damages resulting from errors, omissions, interruptions, defects, performance failures, data loss or corruption, operational delays, transmission issues, line failures, computer viruses, and other malware.
8.3. Should the Site permit User-generated content, Onwardfree.com accepts no responsibility or liability for such content, nor for any potentially defamatory, slanderous, libelous, false, obscene, pornographic, profane, dangerous, illegal, intellectually infringing, erroneous, or inaccurate material contained within it.
8.4. To be clear: the Service purchased via the Site provides you with a flight reservation code (PNR-Code). It absolutely does not include an e-ticket number unless that specific service upgrade is confirmed and paid for within 48 hours of your initial flight reservation. Furthermore, Onwardfree.com offers no assurance whatsoever regarding successful entry into countries, visa application outcomes, or success in any other situation where you might decide to use this Service. You, the User, must explicitly acknowledge that any use of the provided PNR-Code, in any context, is undertaken entirely at your own personal risk. Onwardfree.com accepts no responsibility or liability for any delays, financial losses, damages, or expenses that arise from utilizing the Service provided by Onwardfree.com.
8.5. Some legal jurisdictions may not permit the exclusion of certain warranties or the limitation/exclusion of liability for specific types of damages (like incidental or consequential). Therefore, some limitations outlined above might not apply to you. Nonetheless, should liability be found, the total cumulative liability of Onwardfree.com to you for all damages, losses, and causes of action (whether contractual, tortious, or otherwise) shall, under no circumstances, exceed the total amount you paid, if any, specifically for accessing the Service component that gave rise to the claim. Given the free nature of the core service, this cap on liability may effectively be zero.
Section 9. Indemnity
You hereby agree to defend, indemnify, and hold harmless Onwardfree.com, our parent companies, subsidiaries, affiliates, and each of our respective officers, directors, agents, licensees, successors, and assigns from any claims, lawsuits, actions, or proceedings. This indemnification also covers all related damages, liabilities, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) that arise from or relate to: your use of the Site and/or Service; your violation of any part of these Terms and Conditions; or any breach or alleged breach of the warranties, representations, or agreements you make under these Terms.
Section 10. Termination
This agreement remains in effect until you or we terminate it. You can terminate this agreement at any time by simply stopping all use of the Site and Service and destroying any materials you obtained from the Site. We possess the right to immediately terminate this agreement, including your access to the Site, without prior notice, if, in our sole judgment, you fail to comply with any significant term or provision stated herein. Upon termination by either party, you must immediately cease using the Site and eradicate all materials acquired from it.
Section 11. Settlement of disputes
11.1. If you believe your rights or interests have been infringed upon by actions of Onwardfree.com or third parties related to the Site, you should submit a formal complaint to us via our designated contact channel [Link email support]. We aim to review such complaints within a reasonable timeframe, typically around 30 calendar days, or as dictated by applicable regulations.
11.2. When submitting a complaint, you must provide accurate and comprehensive information regarding the alleged violation. Should you provide false or misleading information, you will be responsible for reimbursing Onwardfree.com for all costs associated with investigating the claim, including administrative costs and legal fees.
11.3. Any official communication from Onwardfree.com to you shall be considered delivered when sent to the primary email address you provided when registering or interacting with our Service.
11.4. These Terms and Conditions, along with any disputes originating from or connected to them (whether arising from contract, tort, statute, or otherwise), shall be governed by and interpreted according to the laws of VietNam, without regard to its conflict of law principles. Any legal action, lawsuit, or proceeding stemming from these Terms must be initiated exclusively within the competent courts located in VietNam. By using the Site, you irrevocably consent and submit to the personal jurisdiction of these courts for such matters.
11.5. These Terms and Conditions, including any documents explicitly referenced within them (like the Privacy Policy), constitute the complete and exclusive understanding and agreement between you and Onwardfree.com concerning your use of the Site and Service. This agreement supersedes all prior or contemporaneous agreements, communications, representations, or understandings, whether oral or written. You confirm that in agreeing to these Terms, you have not relied upon any statement, promise, or representation made by us that is not explicitly included herein.
11.6. Should any specific provision within these Terms and Conditions be determined by a court of competent jurisdiction to be void, invalid, or unenforceable, that particular provision will be deemed removed (or modified to the minimum extent necessary to become valid), while the remaining provisions shall continue in full force and effect.
11.7. Any failure by Onwardfree.com to exercise or enforce any right or provision contained in these Terms shall not operate as a waiver of such right or provision in that instance or any future instance. A waiver is only valid if it is specific, in writing, and signed by an authorized representative of Onwardfree.com. Neither receiving funds nor anyone’s reliance on our actions constitutes a waiver.
Section 12. Refund policy
Onwardfree.com has a specific policy regarding refunds. A User’s request for a full refund will only be considered under these exact circumstances:
- An accidental overpayment occurred, meaning the User was charged more than once for the identical Service due to a verifiable technical error originating from the Site.
- Onwardfree.com failed to deliver the core Service that the User purchased.
To initiate a refund request based on these conditions, Users must send an email to [Link Email]. This email should include sufficient supporting information or documentation (e.g., transaction details, and error messages) for Onwardfree.com to evaluate the claim.
If a refund request is validated and approved, Onwardfree.com will typically process the refund disbursement within 30 calendar days following the date of approval.
It is crucial to understand that the final decision to grant any refund rests solely and entirely with Onwardfree.com. This clause outlines the procedure and eligibility for requesting a refund but does not establish or imply any automatic or independent right for the User to receive a refund.
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