Welcome to Onward Free (“we,” “us,” “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Onwardfree.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website. 

By using our Website, you signify your acceptance of this Privacy Policy.

INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect via the Website includes:  

1. Personal Data: Personally identifiable information, such as your name, email address, and contact details, that you voluntarily give to us when you register with the Website, fill out a contact form, purchase items or services, or otherwise interact with the Website.
2. Derivative Data: Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.  
3. Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange items or services from the Website.  
4. Usage Data: Information about how you use our Website, including Browse activity and interaction patterns.
5. Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology unless you provide it voluntarily. Most browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website.

WHERE WE STORE YOUR DATA

We implement appropriate security measures designed to protect your Data from unauthorized access, modification, disclosure, or destruction.

The personal data we collect from you may be transferred to, stored at, and processed in destinations outside of Vietnam. This processing may be performed by our staff or the staff of our third-party suppliers (such as platform developers) operating internationally. Such activities may include but are not limited to, maintaining and operating the Website, fulfilling your requests for our products or services, processing your payment information, and providing customer support.

By submitting your personal data, you acknowledge and agree to this transfer, storage, and processing outside of Vietnam. We will take all reasonably necessary steps to ensure your data is treated securely and following this privacy policy, regardless of where it is processed or stored.

HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:  

1. Create and manage your account.
2. Process your transactions and deliver the services or items you have requested.
3. Communicate with you regarding your account, orders, inquiries, or customer support needs.
4. Email you regarding your account or order, or send newsletters and promotional information (where you have consented).
5. Improve our Website, products, and services based on user feedback and usage analysis.
6. Monitor and analyze usage and trends to improve your experience with the Website.
7. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
8. Comply with applicable legal obligations and enforce our terms and policies.
9. Fulfill any other purpose for which you provided the information.

DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal information with third parties for their marketing purposes without your explicit consent. However, we may share information we have collected about you in certain situations:  

1. By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  
2. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information.  
3. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on our Website of any change in ownership or use of your personal information.
4. With Your Consent: We may disclose your personal information for any other purpose with your consent.

DATA SECURITY

We employ various security measures designed to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmitting data over the Internet or storing data electronically is entirely foolproof. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

Maintaining the security of your account is also your responsibility. You are accountable for keeping your login credentials (such as passwords) confidential and for ensuring the security of your personal information when transmitting it. We encourage you to take proactive steps to protect your online data, such as using strong, unique passwords, updating them regularly, and never sharing your account details with others.

DISCLAIMER: USE OF TICKETS

Regarding the items designated as “Tickets” issued by Onward Free: Please understand that these are generally intended to function as evidence of onward travel plans and are distinct from actual, operational travel tickets unless explicitly stated otherwise.

Onward Free assumes no liability for how these Tickets are utilized or potentially misused by the user after purchase.

The responsibility for confirming that these documents align with the specific needs of your travel plans and meet the requirements of any third-party entity (e.g., airlines, or immigration authorities) lies exclusively with you.

We strongly recommend that you conduct independent verification of all relevant entry, visa, and other applicable regulations for your destination, as the documentation supplied by Onward Free might not fulfill all potential conditions or requirements.

YOUR RIGHTS

Depending on your jurisdiction, you may hold specific rights concerning the personal data we have collected about you. These rights commonly include the ability to:

• Access the personal information we maintain about you.
• Request corrections to any inaccuracies in your data.
• Request the erasure of your personal information, where applicable by law.

If you wish to exercise any rights available to you, please get in touch with us using the contact at [Link].

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website, and you waive the right to receive specific notice of each such change or modification.  

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Website after the date such revised Privacy Policy is posted.  

CONTACT US

If you have any questions or concerns about this Privacy Policy or our general terms of use, please contact us at [Link].